A: We believe you have read our size guide and confirmed your size, but in case you found that the size does not quite fit, here is how our exchange policy works:

• Ensure that the shoes show no signs of deep creasing or wear. We kindly ask that you handle them with care and in the same condition it was received.

• Contact us within 3 days of receiving your shoes to initiate the exchange process.

• Send us photos and videos of the shoes clearly showing their condition.

• We will make arrangements to produce another pair of shoes for you in the next or current batch. Please wait patiently.

For pairs with custom black sole-stitching & other requests:

• Change of mind or customer error is not eligible for exchange.

• However, if your chosen size feels uncomfortable due to the allowance, we can assist with a size down conversion.

Customers are informed prior to purchase if a selected shoe size runs roomy or larger than standard sizing. If the customer proceeds with the selected size, it is understood that the choice was based on the customer’s preference despite the sizing advice provided. Therefore, requests for size exchange due to fit concerns will not be accommodated.

Upon receipt of the men’s shoes, we may offer fit adjustments by adding an extra layer of insole or cork to help achieve a snugger fit. Please note that these adjustments are only intended to slightly improve the fit and do not guarantee a full 1 cm reduction in size.

For customers who chose their preferred size despite roomy fit advice: 

• Customers are informed prior to purchase if a selected shoe size runs roomy or larger than standard sizing. If the customer proceeds with the selected size, it is understood that the choice was based on the customer’s preference despite the sizing advice provided. Therefore, requests for size exchange due to fit concerns will not be accommodated.

• We may offer fit adjustments by adding an extra layer of insole or cork to help achieve a snugger fit. Please note that these adjustments are only intended to slightly improve the fit and do not guarantee a full 1 cm reduction in size.

All shipping fees will be shouldered by the customer.

klairr.ph reserves the right to inspect the condition of the returned shoes before proceeding with the exchange. If the provided terms and conditions are not fully complied with, we may limit or decline the return and exchange.