A: We believe you have read our size guide and confirmed your size, but in case you found that the size does not quite fit, here is how our exchange policy works:

• Ensure that the shoes show no signs of deep creasing or wear. We kindly ask that you handle them with care and in the same condition it was received.

• Contact us within 3 days of receiving your shoes to initiate the exchange process.

• Send us photos and videos of the shoes clearly showing their condition.

• We will make arrangements to produce another pair of shoes for you in the next or current batch. Please wait patiently.

For pairs with custom black sole-stitching & other requests:

• Change of mind or customer error is not eligible for exchange.

• However, if your chosen size feels uncomfortable due to the allowance, we can assist with a size down conversion.

All shipping fees will be shouldered by the customer.

klairr.ph reserves the right to inspect the condition of the returned shoes before proceeding with the exchange. If the provided terms and conditions are not fully complied with, we may limit or decline the return and exchange.